Features — LaundryBot.ai

📦

Order Tracking & Garment Management

Every garment gets a digital identity from the moment it enters your shop. Barcode labels, weight-based pricing, item-level tracking, and automatic status updates eliminate lost items and customer disputes. Staff see a real-time queue of what needs washing, pressing, or folding — sorted by priority and promised delivery time.

Barcode and QR code label printing for every order
Item-level tracking — shirts, suits, bedding, specialty items
Weight-based and per-item pricing with automatic calculation
Real-time order status visible to staff and customers
Special instructions and care preferences stored per customer
Photo documentation for pre-existing damage

🚚

Pickup & Delivery Scheduling

Let customers book pickups and deliveries online with real-time availability windows. LaundryBot optimizes driver routes to minimize drive time and maximize stops per hour. Customers get live ETAs and drivers get turn-by-turn optimized routes. Delivery zones, time slots, and capacity limits are fully configurable.

Online booking with real-time availability calendar
AI-optimized route planning for maximum efficiency
Configurable delivery zones with radius or zip code boundaries
Time slot management with capacity limits per window
Live GPS tracking for customers during delivery
Driver mobile view with optimized stop sequence
Recurring pickup schedules for subscription customers

💬

Automated Customer Notifications

Customers get automatic SMS and email updates at every stage of their order: received, in progress, ready for pickup, out for delivery, and delivered. No more phone calls asking "is my order ready?" Reduce front-desk call volume by up to 80% while keeping customers informed and happy.

SMS and email notifications at every order stage
Customizable message templates with your branding
Delivery ETA updates sent automatically to customers
Ready-for-pickup reminders if orders sit uncollected
Promotional messages and loyalty rewards via SMS
Two-way SMS — customers can reply with questions

💰

Billing & Payment Processing

Automatic invoicing, online payments, and subscription billing for recurring customers. Corporate accounts get monthly statements. Walk-in customers pay at the counter or online. Everything reconciles automatically — no more end-of-day calculator sessions.

Automatic invoice generation for every completed order
Online payment via credit card, Apple Pay, Google Pay
Subscription billing for recurring wash-and-fold customers
Corporate account management with monthly statements
POS integration for in-store payments
Automatic payment reminders for overdue invoices
Tax calculation and reporting built in

📈

Business Analytics & Reporting

Know your numbers without hiring a data analyst. LaundryBot tracks revenue by service type, customer lifetime value, busiest hours, route efficiency, employee productivity, and repeat customer rates. Spot trends, identify your most profitable services, and make data-driven decisions about pricing, staffing, and expansion.

Revenue breakdown by service type, day, and location
Customer lifetime value and retention metrics
Peak hour and day-of-week demand analysis
Route efficiency and delivery cost per stop
Employee productivity tracking
Month-over-month growth trends
Exportable reports for accountants and tax prep

⭐

Review & Reputation Management

Automatically request reviews from happy customers after successful deliveries. Monitor Google, Yelp, and Facebook ratings in one dashboard. Get alerts for negative reviews so you can respond quickly. Build your online reputation on autopilot — the single biggest driver of new customer acquisition for local laundry businesses.

Automated review requests via SMS after delivery
Smart timing — only asks customers with positive interactions
Centralized dashboard for Google, Yelp, and Facebook reviews
Negative review alerts with suggested response templates
Review sentiment tracking over time
Review widget for your website

Features Built for Laundry & Dry Cleaning